Broadband BT Home Hub Hardware

How do I turn off BT Home Hub Smart Setup?

Turn off BT Home Hub Smart Setup
Not so smart: switch off the Home Hub's 'helper'

Big Tech Question’s first rule of technology: anything that describes itself as ‘smart’ is invariably dumber than a Hollyoaks Christmas special. Such is the case with the BT Home Hub’s Smart Setup Wizard – a hugely annoying, unavoidable setup screen that pops up on every new device added to your home network.

The Smart Setup Wizard is designed to make connecting to your new router easy, which is fine if you’re the first person setting up a brand new router. The problem is that the wizard appears for everyone who connects to the network unless you specifically tell it not to. So when friends come over and ask if they can hook on to your Wi-Fi, they’re presented with several screens asking them if they want to set up parental controls and what not. Unless you’ve got particularly mischievous friends or Mary Whitehouse staying over, they don’t.

So how do you switch off this irritant?

How to turn off BT Home Hub Smart Setup

Open the web browser on any device, preferably a PC or laptop, and type into the address bar. This will give you access to the BT Home Hub’s settings screen. Click the Settings tab, at which point you’ll be asked to enter your admin password. If you’ve not changed it previously, it will be printed on the little plastic card in the back of the device. (If you’ve lost the password card, click here to find out how to retrieve the admin password.)

Now click Advanced Settings, then Continue to Advanced Settings and then Home Network. Finally, click the Smart Setup tab and, where it says Enable Smart Setup, check the No box. Make sure you press Apply to save the settings.

Devices will now be able to connect to your home network without being asked 20 questions.

About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at


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  • until it reboots an hour later ( if you are a BT Home Hub customer — oh yes,you are) when once again it reverts to the default setting Smart setup ON.

  • I would like to turn my hub off when I am not at home or while I am sleeping ? I found that my sleeping pattern has change since I started to use the BT smart hub ? Please advise !

    • Hi James. Your best bet is to simply flick the power off at the main switch. For overnight, you might want to consider putting a timer on it too – the type that plugs into the mains socket. Non-smart too otherwise, with your Hub off, it wouldn’t be able to be switched back on.

      With regard your sleeping, unless you’re sleeping with it next to your head, there shouldn’t be any reason for it to affect your sleep. As you say it’s changed, I’m guessing that this happened when you changed to your current router? What was you using before and what are the difference, technology wise?

  • Hi I’ve reset my admin password for the bot hub and tried to access the smart hub to disable it . I followed your advice on this page but cannot get pass the sign in stage