There I was, three years ago, with a fresh, wrapped copy of Grand Theft Auto V for my PlayStation 4. I unwrapped it, inserted the disc into the console and left it for a couple of minutes whilst I went off and did something else. The next thing I heard was a couple of beeps as the PlayStation switched itself off.
I turned the PS4 back on and found a broken file icon with the words “corrupted data” alongside it. Highlighting the icon and pressing the Options button only gave me the option to eject the disc. Restarting the PS4 didn’t help either.
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The game must have been recognised at some point as the PS4 was also downloading an update for it. I wondered if the disc itself was physically damaged, so I dashed back to Game for a replacement, which they were happy to give me. Except the replacement showed the same error.
To me, it looked as if the installation was interrupted and then became corrupted (I didn’t know I was a rapper). Simple solution – delete the files and start again. Except that I couldn’t. There’s no way to view the files installed on a PS4 – once a game’s fully installed you can delete it, but in its halfway state there’s nothing you can do.
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The error log showed a code of CE-34875-7. Sony is the master of displaying cryptic error numbers without actually providing any detail as to what they mean. Indeed, Google that error and you’ll find nothing from Sony, only people discussing it in the Sony forums.
In the end, with lots of Googling, I found a solution – rebuilding the database. Here’s how to do it:
- Turn off the PS4 completely (i.e. not in Rest Mode).
- Once off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another about seven seconds later.
- This will boot the PS4 into “Safe Mode“.
- Connect a DualShock 4 controller with a USB cable and press the PS button on the controller. If the PS4 isn’t recognising the controller, you may have attached a ‘power only’ USB cable – use the one that came with the controller.
- Select the option “Rebuild Database”. It will warn you that it may take hours. In my case, it took less than a minute.
Once rebooted, the controller can be used wirelessly, as normal. I’d removed the disc so that the PS4 didn’t try and do anything with it while rebuilding the database. Putting it back in after the rebuild caused the standard game icon and options to appear, and it installed without any problems.
It’s worth noting that there are similar issues where it fails during the installation process itself and this can occur if you’ve installed bonus extras before the game itself. This is a particular problem for GTA V.