Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. Head to your order list and the option is right there. But here’s how to get a refund or replacement from Amazon after 30 days have passed.
How to get a refund from Amazon after 30 days: Step 1, aka finding out where the right button is
Log into your account and select Help. You’ll see a button that says Returns. Ignore this. It isn’t your friend when it comes to orders over 30 days old.
Instead, scroll down to “Need More Help?”
Select “Contact Us” from the fly-out options menu. You’ll then see something like this:
By default it will show you your most recent order. You need to hit the “Choose a Different Order” button.
Now either enter a search term (in my case, “Logitech” for my Logitech keyboard) or scroll through your recent orders page by page until you find the right one.
Once found, click on it.
You’ll now be asked to “Tell us more about your issue”. The first box is “Select an issue”. Select “Problem with an order”.
You’ll then be asked to “Select issue details.” Choose “Defective item/item does not work/part missing”.
How to get a refund from Amazon after 30 days: Step 2, aka talking to the right person at Amazon
A not-at-all-useful video will appear telling you how to claim refunds for items within 30 days. Scroll down below that to “How would you like to contact us?”
The “E-mail” option is greyed out, but that makes sense. There’s bound to be some back and forth and multiple emails will just delay things.
You can either choose the Phone option, in which case you’ll be prompted to enter your phone number and asked if you want to be called back immediately or be called in five minutes.
Or, as I chose when getting my Logitech keyboard replaced, you can opt for a live chat. I went through the process at 8.45pm on the Saturday before Christmas but still had it all sorted within five minutes.
In my case, they arranged for immediate despatch of a replacement keyboard (as if it was a new order), and requested that the old keyboard was returned within 30 days.
That shouldn’t be too much of a pain: it’s free of charge, and I’ll just need to stick the old keyboard into the new keyboard’s packaging, after printing out the return label.
All the instructions on how to do this appeared in an email just a few seconds later.
So, there you go. Far more difficult than it should be, but the usual Amazon efficiency once you know what you’re doing.
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