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How do I get a refund from Amazon after 30 days?

How to claim refunds from Amazon after 30 days
How do you claim a refund when a product breaks after a few months of use? There is a way....

Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. Head to your order list and the option is right there. But here’s how to get a refund or replacement from Amazon after 30 days have passed.

Note this article was updated in the middle of 2020 to reflect Amazon’s slightly changed approach.

How to get a refund from Amazon after 30 days: Step 1, aka avoiding the Returns page

Amazon's Your Account page

Log into your account and select Your Account. You’ll see a button that says “Your Orders. Track, return, or buy things again”. Ignore this. It isn’t your friend when it comes to orders over 30 days old.

Instead, hit the button that say “Help”. You’ll then see this selection of options (or similar).

Amazon Help

Again, avoid the Returns & Refunds. If more than 30 days have passed since you placed the order, this won’t help you.

Instead, click the Contact Us box.

Amazon chat refund after 30 days

Click the “Start chatting now” box on the left. You can get help via the phone (see the button below) but chat is easier and quicker on most occasions.

How to get a refund from Amazon after 30 days: Step 2, aka using the Chat service

You will see a pop-up chat window similar to the below:

Amazon Chat Assistant

The keywords it’s looking for are, I suspect, “return”, “refund” and “faulty”. When I typed in “I want to return a faulty item for a refund”, it automatically came up with a list of products I had bought – stretching back years.

Amazon Chat Find Item for refund

I scrolled down to find the TaoTronics speaker that stopped working and selected it, but could just have easily searched for an item in the “Search your items” box.

At this point, the chatbot offers the option of a callback or to connect you to someone via chat. I chose the latter, and was connected to Gopinath within a minute.

Amazon Chat connect to assistant

He already had details of my order and quickly worked out that this item was sold by an independent seller but fulfilled by Amazon. So, he couldn’t organise a direct replacement but could organise a refund.

Amazon Chat process refund

As you can see, you can opt for a direct refund or a gift card. The latter is quicker, so I went for that.

How to get a refund from Amazon after 30 days: Step 3, return your goods

Within a minute of ending my chat with Gopinath, an email landed in my account explaining how to return the goods. I won’t go through that process in detail as it will vary depending on what you choose, but it should be straightforward.

In my case, I dropped off the item at a local shop that includes a Hermes Drop Off centre. I didn’t even need to print the label, with the shop scanning the QR code sent in the email (it’s also in the app, but I had to dig through my orders to find the relevant item and then select “View return label & instructions”).

Note that you only have one week to return the item, so don’t forget!

So, there you go. Far more difficult than it should be, but the usual Amazon efficiency once you know what you’re doing.

Read this next: How do I get the best prices at Amazon?

About the author

Tim Danton

Tim Danton is editor-in-chief of PC Pro magazine and has written about technology since 1999. He enjoys playing with gadgets, playing with words and playing tennis. Email


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  • This worked perfectly. I had a gift that I purchased for my mother for her birthday which it turned out she was unable to use due to health reasons. My father didn’t return it within the 30 day window because of, you know, life…and Amazon worked with me to return the item. Thanks for the article…it helped a ton and saved me a lot of time navigating what could have been a potentially frustrating Amazon experience.

  • Tim, you are brilliant. I just got a return label from Amazon for an item I bought 4 months ago. It was unopened and still in perfect condition.
    I had done so much stuff around the house since my husband had been sick that I felt I could actually become a car mechanic! Failed that test before I even started. Anyway, you walked me thru it and Amazon is taking back the $76 tool I bought. Could not have done it without you. Thank you so much!.

  • Thank you for the detailed instructions. Worked perfectly for me too. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Very pleased with your help and Amazon’s customer service.

  • Thank you Tim for this useful information. I bought a projector 9 months ago, that had developed a fault and I had a feeling that the chances of getting a refund would be slim. With your advise on took about 5 minutes in chat, and a refund was agreed.

  • Thank you for this advice. I was having a hell of a job trying to return a faulty pressure cooker that was three months old.
    Now thanks to you I have received a full refund.

  • Thank you Tim! This method worked great with an $800 order of drapery and tracks that were a gift for my mother. Three months after the tracks were ordered, and a month and a half after sheers were ordered, we were finally ready to do the installation and found the tracks and sheers were not compatible with the windows in my mother’s new condo. I followed your steps and the Chat customer service rep was very helpful. I think it also helped that I had never asked for a refund beyond the 30-day window before and have been a good customer. Thanks for your clear directions.

  • Hi! Great info! However, i have sort of different reason for 2 late returns…
    One is I printed labels and attached to package ready to drop off but put them in my trunk and the deadline was missed to actually drop them off…
    That has happened several times now and I have 3-4 packages that Injust missed the deadline AFTER printing and requesting the return.

    Also, what if the actual items aren’t actually defective, broken or missing pieces? Several of my returns aren’t even opened? Like brand new in package?
    Thank you!

    • Hi Brooke – there’s a chance to put a personal message explaining why you’re returning something during the process, so I suggest you press ahead and try it! In general, I suspect that Amazon will give a full refund for unopened goods, especially if you’re a long-term customer…

      • I just tried it and the Amazon rep told me they could not print a return label after 30 days and that I need to contact the manufacturer (not sure why they will issue a refund since I didn’t buy it from them).

      • Hi – not sure why that would be, other than a) a confused rep b) exceptional circumstances for your purchase. I’d give it another go if I was you…

  • Thank you Tim, your guide was totally invaluable go my issue resolved in minutes – once I’d followed your guide.

  • thank you so much! followed your instructions got my problem resolved and New WD External drive on its way already

  • Hello Tim!

    I bought a RAM from Amazon and it stopped working like a month after buying it or so, Would I be able to still make a refund?
    It passed the 30 days, but not my fault, the item stopped working to close to the date, thanks!

  • Tim you are a star. I was going round in circles on Amazon’s site trying to find out how to return a product which broke after 5 months.

    • Also, many thanks from me. This was a great help! I was wondering about in the maze of the Amazon page trying to find out how to return a faulty item that I bought in October. It is now on its way back, having followed your instructions and opened up a chat with Amazon, they replied immediately and sent me a link to print a label. Thanks so much! Happy New Year!

  • Hi Tim,
    really clear info, got me an instant refund on some rechargeable batteries for a cordless drill that died, after 7 months. I’d recommend getting the Amazon Gift Card refund, they’d issued it by the time I finished the chat!

  • Thank you soooop much, this was very helpful. I didn’t click on “item was defective because it wasn’t but clicked on “item not as expected” and I still got a chat option. I was honest and stated I needed a larger size shoe. They said they would still allow a refund even after the 30 days because I was a “valued customer” (meaning we buy a lot!!) It also might have helped that it was just 7 days after the return date had passed.

  • Extremely helpful. Thanks for taking the time to write such detailed directions. I was successful in returning a defective product that was outside the 30 minute return window. Without this blog article I wouldn’t have had a clue how to get a return.

  • This site was very helpful for returning something beyond 30 days from Amazon. After contact us, it was different than you described above (probably new update), but I did get an online chat which was able to assist within 10 minutes so that I could describe the delay for the return. Thank you.

  • I must have gone around in circles 5 times trying to figure this out before I found your post! Wanted to log a complaint about an item that was discovered to be faulty after the returns period. Worked like a charm, thank you!

  • Thank you for the Chat address as our faulty item, which had been working great, is less than 6 months old

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