Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. Head to your order list and the option is right there. But here’s how to get a refund or replacement from Amazon after 30 days have passed.
Note this article was updated in the middle of 2020 to reflect Amazon’s slightly changed approach.
How to get a refund from Amazon after 30 days: Step 1, aka avoiding the Returns page
Log into your account and select Your Account. You’ll see a button that says “Your Orders. Track, return, or buy things again”. Ignore this. It isn’t your friend when it comes to orders over 30 days old.
Instead, hit the button that say “Help”. You’ll then see this selection of options (or similar).
Again, avoid the Returns & Refunds. If more than 30 days have passed since you placed the order, this won’t help you.
Instead, click the Contact Us box.
Click the “Start chatting now” box on the left. You can get help via the phone (see the button below) but chat is easier and quicker on most occasions.
How to get a refund from Amazon after 30 days: Step 2, aka using the Chat service
You will see a pop-up chat window similar to the below:
The keywords it’s looking for are, I suspect, “return”, “refund” and “faulty”. When I typed in “I want to return a faulty item for a refund”, it automatically came up with a list of products I had bought – stretching back years.
I scrolled down to find the TaoTronics speaker that stopped working and selected it, but could just have easily searched for an item in the “Search your items” box.
At this point, the chatbot offers the option of a callback or to connect you to someone via chat. I chose the latter, and was connected to Gopinath within a minute.
He already had details of my order and quickly worked out that this item was sold by an independent seller but fulfilled by Amazon. So, he couldn’t organise a direct replacement but could organise a refund.
As you can see, you can opt for a direct refund or a gift card. The latter is quicker, so I went for that.
How to get a refund from Amazon after 30 days: Step 3, return your goods
Within a minute of ending my chat with Gopinath, an email landed in my account explaining how to return the goods. I won’t go through that process in detail as it will vary depending on what you choose, but it should be straightforward.
In my case, I dropped off the item at a local shop that includes a Hermes Drop Off centre. I didn’t even need to print the label, with the shop scanning the QR code sent in the email (it’s also in the app, but I had to dig through my orders to find the relevant item and then select “View return label & instructions”).
Note that you only have one week to return the item, so don’t forget!
So, there you go. Far more difficult than it should be, but the usual Amazon efficiency once you know what you’re doing.
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