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How do I get a refund from Amazon after 30 days?

How to claim refunds from Amazon after 30 days
How do you claim a refund when a product breaks after a few months of use? There is a way....

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Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. Head to your order list and the option is right there. But here’s how to get a refund or replacement from Amazon after 30 days have passed.

How to get a refund from Amazon after 30 days: Step 1, aka finding out where the right button is

Log into your account and select Help. You’ll see a button that says Returns. Ignore this. It isn’t your friend when it comes to orders over 30 days old.

Instead, scroll down to “Need More Help?”

Select “Contact Us” from the fly-out options menu. You’ll then see something like this:

claim Amazon refund after 30 days
Once you know where to find the return option, everything becomes nice and easy.

By default it will show you your most recent order. You need to hit the “Choose a Different Order” button.

Now either enter a search term (in my case, “Logitech” for my Logitech keyboard) or scroll through your recent orders page by page until you find the right one.

Once found, click on it.

How to claim a refund on Amazon
Fear not, you’re almost there!

You’ll now be asked to “Tell us more about your issue”. The first box is “Select an issue”. Select “Problem with an order”.

You’ll then be asked to “Select issue details.” Choose “Defective item/item does not work/part missing”.

How to get a refund from Amazon after 30 days: Step 2, aka talking to the right person at Amazon

A not-at-all-useful video will appear telling you how to claim refunds for items within 30 days. Scroll down below that to “How would you like to contact us?”

How to claim a refund from Amazon after 30 days
Choosing Chat will probably give you the quickest results

The “E-mail” option is greyed out, but that makes sense. There’s bound to be some back and forth and multiple emails will just delay things.

You can either choose the Phone option, in which case you’ll be prompted to enter your phone number and asked if you want to be called back immediately or be called in five minutes.

Or, as I chose when getting my Logitech keyboard replaced, you can opt for a live chat. I went through the process at 8.45pm on the Saturday before Christmas but still had it all sorted within five minutes.

How to get a refund on AmazonIn my case, they arranged for immediate despatch of a replacement keyboard (as if it was a new order), and requested that the old keyboard was returned within 30 days.

That shouldn’t be too much of a pain: it’s free of charge, and I’ll just need to stick the old keyboard into the new keyboard’s packaging, after printing out the return label.

All the instructions on how to do this appeared in an email just a few seconds later.

So, there you go. Far more difficult than it should be, but the usual Amazon efficiency once you know what you’re doing.

Read this next: How do I get the best prices at Amazon?

About the author

Tim Danton

Tim Danton is editor-in-chief of PC Pro magazine and has written about technology since 1999. He enjoys playing with gadgets, playing with words and playing tennis. Email


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  • This worked perfectly. I had a gift that I purchased for my mother for her birthday which it turned out she was unable to use due to health reasons. My father didn’t return it within the 30 day window because of, you know, life…and Amazon worked with me to return the item. Thanks for the article…it helped a ton and saved me a lot of time navigating what could have been a potentially frustrating Amazon experience.

  • Tim, you are brilliant. I just got a return label from Amazon for an item I bought 4 months ago. It was unopened and still in perfect condition.
    I had done so much stuff around the house since my husband had been sick that I felt I could actually become a car mechanic! Failed that test before I even started. Anyway, you walked me thru it and Amazon is taking back the $76 tool I bought. Could not have done it without you. Thank you so much!.

  • Thank you for the detailed instructions. Worked perfectly for me too. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Very pleased with your help and Amazon’s customer service.

  • Thank you Tim for this useful information. I bought a projector 9 months ago, that had developed a fault and I had a feeling that the chances of getting a refund would be slim. With your advise on took about 5 minutes in chat, and a refund was agreed.

  • Thank you for this advice. I was having a hell of a job trying to return a faulty pressure cooker that was three months old.
    Now thanks to you I have received a full refund.

  • Thank you Tim! This method worked great with an $800 order of drapery and tracks that were a gift for my mother. Three months after the tracks were ordered, and a month and a half after sheers were ordered, we were finally ready to do the installation and found the tracks and sheers were not compatible with the windows in my mother’s new condo. I followed your steps and the Chat customer service rep was very helpful. I think it also helped that I had never asked for a refund beyond the 30-day window before and have been a good customer. Thanks for your clear directions.

  • Hi! Great info! However, i have sort of different reason for 2 late returns…
    One is I printed labels and attached to package ready to drop off but put them in my trunk and the deadline was missed to actually drop them off…
    That has happened several times now and I have 3-4 packages that Injust missed the deadline AFTER printing and requesting the return.

    Also, what if the actual items aren’t actually defective, broken or missing pieces? Several of my returns aren’t even opened? Like brand new in package?
    Thank you!

    • Hi Brooke – there’s a chance to put a personal message explaining why you’re returning something during the process, so I suggest you press ahead and try it! In general, I suspect that Amazon will give a full refund for unopened goods, especially if you’re a long-term customer…

      • I just tried it and the Amazon rep told me they could not print a return label after 30 days and that I need to contact the manufacturer (not sure why they will issue a refund since I didn’t buy it from them).

      • Hi – not sure why that would be, other than a) a confused rep b) exceptional circumstances for your purchase. I’d give it another go if I was you…

  • Thank you Tim, your guide was totally invaluable go my issue resolved in minutes – once I’d followed your guide.

  • thank you so much! followed your instructions got my problem resolved and New WD External drive on its way already

  • Hello Tim!

    I bought a RAM from Amazon and it stopped working like a month after buying it or so, Would I be able to still make a refund?
    It passed the 30 days, but not my fault, the item stopped working to close to the date, thanks!

  • Tim you are a star. I was going round in circles on Amazon’s site trying to find out how to return a product which broke after 5 months.

    • Also, many thanks from me. This was a great help! I was wondering about in the maze of the Amazon page trying to find out how to return a faulty item that I bought in October. It is now on its way back, having followed your instructions and opened up a chat with Amazon, they replied immediately and sent me a link to print a label. Thanks so much! Happy New Year!

  • Hi Tim,
    really clear info, got me an instant refund on some rechargeable batteries for a cordless drill that died, after 7 months. I’d recommend getting the Amazon Gift Card refund, they’d issued it by the time I finished the chat!

  • Thank you soooop much, this was very helpful. I didn’t click on “item was defective because it wasn’t but clicked on “item not as expected” and I still got a chat option. I was honest and stated I needed a larger size shoe. They said they would still allow a refund even after the 30 days because I was a “valued customer” (meaning we buy a lot!!) It also might have helped that it was just 7 days after the return date had passed.

  • Extremely helpful. Thanks for taking the time to write such detailed directions. I was successful in returning a defective product that was outside the 30 minute return window. Without this blog article I wouldn’t have had a clue how to get a return.

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