What’s the telephone support number for Virgin Media?

support number for Virgin Media
Virgin on the ridiculous: give them a call when things go wrong

Love them or loathe them, Virgin Media are behind the superfast broadband that’s delivered to much of the UK. And when things inevitably go wrong, it’s not always easy to find the company’s support number.

Search no more: we’ve done the hard work for you and have the details to hand, as well as other ways to reach Virgin Media’s support team.

The support number for Virgin Media

Virgin Media’s official support number is 0345 454 1111.

0345 is one of a number of non-geographic numbers (NGNS) used by many large organisations. 03 numbers, such as 0330, 0333, 0345 and 0370, are normally included in your monthly landline or mobile minutes.

Alternatively, you can use the freephone number 0800 9528046.

Finally, if you have Virgin Mobile, you can phone the company using 150.

This Helpline is available:

  • Monday to Friday, 8am until 9pm
  • Saturday, 8am until 8pm
  • Sunday, 8am until 6pm


Virgin Media offer a messaging service, via its website, which works in a similar way to text messaging – it’s not an instant chat service, so you have to wait for responses.

Oddly, the only way that I could find to access it was via the contact pages for “Moving Home”. Please use the button below and scroll down to the bottom of the resulting page to find it:

It’s worth noting that this doesn’t appear to work if you have an ad blocker, so you may want to turn this off in advance of visiting this link.

Live Chat

At the time of writing this article, because of the Covid-19 pandemic, Live Chat was not available. When it is, it should be accessible from the website’s “contact us” page – please use the button below to find it.

Social Media

In my experience, turning to Twitter can often deliver the quickest results. However, this is possibly not the case for Virgin Media. As well as sharing a single account for both support and marketing (somebody should tell them that these are free, and they really don’t need to limit themselves here), they don’t appear to be very vocal when things go pear shaped.

Nonetheless, it’s always worth a punt.

Virgin Media’s Twitter handle is @virginmedia.

NOW READ THIS: What do the Virgin Media Hub lights mean?

About the author

David Artiss

Works for Automattic Inc., the company behind and Tumblr. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games.


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  • I phoned virgin 3 times first time 15mins before I hung up, 2nd time the same,then the 3rd time 20mins and they still did not answer,for 3 days i have had to text the same information over and over to a gobot telling them in not renewing my contract,and I have still not been put thru to an agent,