How do I access Virgin Media router settings?

Virgin Media Hub
Hub help: reach your Virgin router's settings

The answer to this question very much depends on which mode you’re using on your Virgin Media router. There are multiple ways to access Virgin router settings, and we’ll show you them.

The vast majority of people will use the Virgin Media router (or Virgin Media Hub, as the company calls it) in normal router mode, where the router is providing the Wi-Fi to the home.

Virgin Media Hub 4

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How to change Virgin Media router settings

In normal router mode you access the Virgin Media router settings by:

  • Typing into your web browser (or by clicking on the link to the left)
  • Entering the router settings password in the box shown on screen – you’ll find that password on a sticker on the base of the router. Note – you’re looking for the ‘settings password’ not the ‘Wi-Fi password’.
  • One more thing – if you’re trying to get into your settings because the Wi-Fi has gone down, you’ll need to connect the computer to the router by Ethernet cable.

Has Virgin Media gone down?

Access Virgin Media router settings in modem-only mode

One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Modem-only mode switches off the Wi-Fi and just provides an internet connection to your new router, via an Ethernet cable.

If you need to get into the Virgin Media router settings whilst it’s in modem-only mode (to put it back into router mode, say) then you’ll need a slightly different address to the one posted above. This time you must:

  • Type into your web browser (or click the link on the left)
  • Then enter the router settings password in the box shown on screen

Note that you’ll need to connect your router to a laptop/PC directly by Ethernet cable to access the router settings in modem-only mode. In my experience, it’s normally best to reboot the router before doing this and remove any other Ethernet cables from the back of the router.

Click here to find out what the WPS button on your Virgin Media router does.

About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at


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  • Trying to access my router settings, if i type into my web browser it tells me it’s a security risk and not to continue, so what should i do??? this is a long thread to do with my iphone telling me that i have “weak security” when connected to my home wifi. so really confused

  • I was hacked some weeks ago and to get going again virgin media changed my password. I knew it was weak but went with it. Now I want to replace it with a strong one but cannot remember how we did it. What I see on this website is too complicated for me to follow as I am not computer literate. can you help m find simple way I did it before.?