How do I access Virgin Media router settings?

Virgin Media router
Hub help: reach your Virgin router's settings

The answer to this question very much depends on which mode you’re using on your Virgin Media router.

I suspect that the vast majority of people will use the Virgin Media router (or Virgin Media Hub, as the company calls it) in normal router mode, where the router is providing the Wi-Fi to the home.

In normal router mode you access the Virgin Media router settings by:

  • Typing into your web browser (or by clicking on the link to the left)
  • Entering the router settings password in the box shown on screen – you’ll find that password on a sticker on the base of the router. Note – you’re looking for the ‘settings password’ not the ‘Wi-Fi password’.

Access Virgin Media router settings in modem-only mode

One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Modem-only mode switches off the Wi-Fi and just provides an internet connection to your new router, via an Ethernet cable.

If you need to get into the Virgin Media router settings whilst it’s in modem-only mode (to put it back into router mode, say) then you’ll need a slightly different address to the one posted above. This time you must:

  • Type into your web browser (or click the link on the left)
  • Then enter the router settings password in the box shown on screen

Note that you’ll need to connect your router to a laptop/PC directly by Ethernet cable to access the router settings in modem-only mode. In my experience, it’s normally best to reboot the router before doing this and remove any other Ethernet cables from the back of the router.

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About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at

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