Quick Assist is the ideal app to use if you need simple remote access when helping someone with their Windows 10 or 11 computer. Unfortunately, getting that person to look for Quick Assist in the first place can be a bit of a pain. With Microsoft hiding the app away, it usually means digging down into the “All apps” section of Windows to find it. Alternatively, they could use Search, but that can often confuse them more and frustrate you further.
So if you’ve got used to directing them to the Windows Accessories folder in Windows 10 to find Quick Assist, be ready for a change in Windows 11: Microsoft has, once again, moved things around.
So how do you get to Quick Assist in Windows 11?
For your person in need to find Quick Assist in Windows 11, you can always consider the search box. To use it, first ask them to click on the Search icon on the taskbar.
If the Search icon is not available, it’s also possible to use the search box in the start window. To do this, first click on the start icon.
Next, click on the Search box at the top of the new start window.
The Search window will now open. After typing “Quick Assist” into the search box at the top of the window, ask them to click on the Quick Assist app that shows to the left of the Window or click on Open in the section to the right.
After clicking on either option, Quick Assist should now open and you can both use it as you did in Windows 10.
They can’t do it. Is there another way?
It may be easier to get your person in need to find Quick Assist in the All Apps section. In Windows 10, you can find Quick Assist in the Windows Accessories folder. In Windows 11, you’ll have to point them to a new folder called Windows Tools.
To find the Windows Tools folder, you’ll need to get them to first click the Start icon.
And then click the All Apps button near the top of the new start window.
Next, ask them to scroll down the list of apps to the section under W, and then click on Windows Tools.
Windows Tools will now open. It is essentially a mix of various apps once found in both the Windows Accessories and Windows Administrative Tools folders in Windows 10. You’ll now need to ask the person you’re helping to find and double click the Quick Assist icon.
The Quick Assist app will open and you can both use it as you did in Windows 10.
If someone you know needs help with their computer, the Quick Assist app is a great tool to use. However, getting the person at the other end to find it can be quite a challenge – especially as it’s all changed again in Windows 11. So, to keep your sanity, follow the steps above or point your person in need to this article.
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