Hardware Laptops

Laptop won’t connect to monitor? Here’s how to fix it

Laptop with monitor on desk
Screen time: sort out a monitor that won't connect

The problem with laptop screens is – unless you’ve bought a supertanker of a laptop – the display is pretty small. Which is why many people will plug in an external monitor if they’re using the laptop at their desk. But what happens when you bung the cord in the port and the laptop won’t connect to the monitor?

This article is an extract from Help! My Computer Is Broken. Click here to find out more and order a copy.

Laptop won’t connect to monitor: what to check first

First, here’s a quick list of things to check before you go any further:

  • Check the monitor is plugged in and receiving power – there should be an LED power light on most screens
  • Use the monitor’s built-in controls to check the PC is selected as the correct source (if you’re not sure which is the correct source, just cycle through the different options)
  • Power down both the PC and screen, disconnect the cable connecting the two, plug everything back in and see if that works

Windows and macOS should both automatically recognise when an external screen is plugged in and show the desktop. However, if that doesn’t happen, you can try a little manual prompting. On Windows, press the Windows key and P simultaneously to bring up the display options, which include the options to extend the display across both screens, mirror what appears on both screens, or have either screen turned off and just use the other.

On a Mac, click the Apple symbol in the top-left corner, choose System Preferences and then Displays. Here you’ll find similar options to mirror, extend and so forth.

If the computer still doesn’t acknowledge you’ve got a second screen connected, change the cable to rule out any chance of a wiring fault.

If you’re connecting a monitor via one of the more modern USB-C ports, you first need to check that the port is capable of carrying display information. Check to see if the port is marked with a little screen or lightning icon. If the ports aren’t marked, try plugging the USB-C cable into another USB-C port on the computer to see if that does the trick.

Update display drivers

A faulty Windows display driver can prevent external screens from being recognised by the computer. To check your drivers are fully up to date, open the Device Manager by searching for it in the Windows search bar. Click on the little arrow next to Display Adaptors and right-click on Update Driver. Windows will now scour the internet for an updated version of your driver.

Screens can go blank or display fuzzy images while display drivers are being updated and installed, so don’t panic if that happens – just let Windows finish the job and all should right itself in the end.

Click here to find out how to get a monitor to switch off when you close a MacBook lid

About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at barry@bigtechquestion.com.


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  • Didn’t help!! Has been working fine until a few days ago and now nothing works – have tried ALL the steps but the laptop just won’t display on the connected monitor. Monitor has power and is being detected by the laptop but no image is showing… but it works fine with everything else connected to it!! So frustrating!