How do I change my Virgin Media Wi-Fi password?

Laptop connected to Wi-Fi
New password: adjust your Virgin Wi-Fi settings here

If you’ve just signed up for Virgin Media broadband or you’re worried someone’s jumping on your Wi-Fi connection, you probably want to know how to change your Virgin Media Wi-Fi password. It’s always sensible to change the password from the one Virgin provided, so here’s how to do just that.

Time needed: 5 minutes

How to change your Virgin Media Wi-Fi password

  1. Access the router settings

    The first thing you’ll need to do is access the Virgin Media router’s settings. We’ve got a separate article showing you how to access the Virgin router settings here. If you don’t know the admin password you’ll need to break into the Virgin router settings, it should be printed on a label on the bottom of your router.

  2. Open the Advanced Settings

    The instructions here are for the Virgin Media Hub 3, Hub 4 and Hub 5. If you have an even earlier Super Hub router, the instructions may vary, but you should really contact Virgin about getting a router upgrade, as those models are now quite old. To change your Wi-Fi password, click on Advanced Settings in the left-hand menu and then click Wireless, then Security.Virgin Media router settings

  3. Change the password

    On the screen shown, you should now see the option to change the Wi-Fi password. If you have both 2.4GHz and 5GHz bands switched on, you can choose different passwords for each, but for the sake of simplicity it’s easier to make them both the same. Simply click into the password field and enter a new password. Virgin’s security means that your password must be at least 10 characters long, must contain at least one uppercase and one lowercase letter, and must also contain a number. If you’re stuck for inspiration, try using this strong password generator. Click Apply Changes at the bottom of the screen.Virgin Media router password settings

  4. Log in again

    Once you’ve clicked Apply Changes, any devices that were connected by Wi-Fi – including the computer you used to change the password – will have to be logged in again with the new password.

By the way, you can also use the Virgin Media Connect app for iPhone/Android to change the Wi-Fi password. I find the app a bit clunky, but if you don’t have a computer to hand, it’s another way to crack the nut!

Virgin Media Hub 4

Find out how to get a free Virgin Media Hub upgrade

About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at

Add Comment

Click here to post a comment

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.