If you’re leaving the Vodafone mobile network and want to keep your existing mobile number, you’ll need what’s known as a PAC code to give to your new network. Not sure how to get one of those? Here’s how to do it.
(PAC stands for Porting Authorisation Code, since you didn’t ask, but most people refer to it as a PAC code.)
3 ways to get a Vodafone PAC code
There are three simple ways to get your PAC code from Vodafone:
- The easiest way is by text message. From your Vodafone phone, text PAC to 65075.
- Visit the Vodafone website, click the little person icon in the top-right corner of the site and log in to your My Vodafone account. Once logged in, go to Account Settings > Mobile Switching.
- Ring Vodafone customer services by dialling 191 from your Vodafone handset or 03333 040 191 from any other phone. The support lines are open from 9am – 8pm every day.
What do I do with the PAC code?
When you decide which network you’re going to join, you need to give them the PAC code so that your old number transfers to the new network.
If you’re buying your new phone in a shop, make sure to write down or keep the PAC code handy, so that you can give it to the sales assistant.
If you’re buying a new phone/SIM online, there should be an option to insert the PAC code in the online order form.
Do I have to pay for a PAC code?
No, Vodafone shouldn’t charge you for a PAC code. However, if you have not reached the end of your current contract with the company, you will likely be charged for any remaining time on your deal.
Is there a time limit on the PAC code?
Yes, you can only request a PAC code before or for up to 30 days after you’ve left Vodafone. After that time, your old number may be returned to the pool and given to a new customer. It’s normally easiest to simply give your PAC code to whichever network you’re joining and they’ll handle the transfer automatically. You’ll be given a date when your old number will be active on your new SIM card or e-SIM.