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What is Virgin Media error C133?

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If you’re looking at your TV screen and seeing a C133 error message, something has gone wrong with your Virgin Media TV service. But what does that cryptic error message mean and how do you fix the problem? We’re going to show you how to deal with Virgin Media error C133.

What does error C133 means?

The C133 error code basically means the TV box is having problems connecting to the company’s services. That could be down to a problem at Virgin Media’s end (they’re not exactly unheard of, let’s be honest). Or it could be a problem with your broadband connection which is creating the fault.

How to fix Virgin Media error C133

It’s massive cliche time, but the first thing to try is powering down the TV box and turning it back on again. This is often enough to get shot of the problem.

To reboot the TV box, simply locate the power switch on the back of the box, flick it off, leave it for 30 seconds, and then switch it back on. It might take a minute or two to go through its start-up procedures.

If you’re still staring at an error message, you can try manually reconnecting to Virgin’s service. To do this:

  1. Pres the Home button on your Virgin Media remote control
  2. Select Help & Settings
  3. Select Settings
  4. Select Network
  5. Select either Connection in progress: get status or Connect to the Virgin Media Service now

If that yields no joy, check none of the cables have fallen out of the back of the TV box (which is quite easy to do when you’re moving the box around). Make sure the HDMI cable is properly pushed in, as well as the Ethernet cable. The Ethernet cable should make a little click when it’s fully inserted into the socket.

If you connect via Wi-Fi, make sure the TV box hasn’t lost connection to your router. You’ll find the router settings by:

  1. Pressing Menu on your Virgin Media remote control
  2. Select Settings
  3. Select Home Network Settings
  4. You should now be able to connect your Wi-Fi network by pressing Join Network
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About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at

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