Phones

Need a Three PAC code? 3 easy ways to keep your number

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Short goodbye: get your Three PAC code

If you’re planning on leaving the Three mobile network, you will probably want to keep your mobile number. To do that you’ll need a PAC code. But how do you get that magic number? We’ll show you three easy ways to get a Three PAC code.

3 ways to get a Three PAC code

Here are three different methods, starting with the easiest:

  1. Text the word PAC, followed by your date of birth (in DDMMYY format) to 65075. So, if you were born on the 1st Jan 1980 you would text: PAC 010180.
  2. Log in to your My3 account on the company’s website and retrieve it from there.
  3. Ring Three’s customer service team, by dialling 333 from your Three handset. If you need to dial from another phone, the number is 0333 338 1001.

What do I do with the PAC code?

At the point of joining a new phone network, you need to give them the PAC code so they can handle the process of porting your number from Three.

If you’re doing this via a website, the new network will almost certainly invite you to enter the code when you’re ordering a new phone/contract.

If you’re signing up for a new network over the phone or in a shop, make sure you’ve got a note of the code so that you can give it to them.

Do I have to pay for a PAC code?

No, the UK mobile networks are bound by Ofcom regulations to provide a PAC code free of charge. However, if you’ve got outstanding time left on your current Three contract, you might well be charged a cancellation or exit fee for ending your deal early. Make sure to check your contract status before requesting a PAC. It’s normally cheaper to wait until you’re out of contract before switching networks.

If you want to find out about any outstanding charges on your Three account text INFO and your date of birth (DDMMYY) to 85075.

Is there a time limit on the PAC code?

They are valid for 30 days from the time of issue. If it’s been over a month since you asked for the PAC, it’s best to request a new one or else the number transfer may fail.

About the author

Barry Collins

Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? and many others. He was once Deputy Editor of Mail Online and remains in therapy to this day. Email Barry at barry@bigtechquestion.com.

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