Broadband Hardware

What does the red light on an EE Smart Hub mean?

EE Smart Hub
Broadband blues: find out what those lights mean on an EE Smart Hub

The Smart Hub that you get with EE broadband isn’t going to set the world on fire when it comes to performance, but it’s simple to use and reliable. But when things do go wrong, what does that pesky red light on an EE Smart Hub mean? Find out below, along with details of what all the other light colours indicate.

Red light

There’s a problem somewhere. Try the following:

  1. Turn your Hub off and on again using the power button
  2. If the light still doesn’t turn blue or one of the other colours below, use a paperclip to press the factory reset button while the Hub is switched on (note: this will wipe all your router settings, so you’ll need to set up network names and passwords again, for example)
  3. Hold the reset button in for around 20 seconds until the light turns green, then release the button and wait for the Hub to initialise again

Green light

The Hub is starting up. Just wait a couple of minutes for it to start.

Flashing yellow light

The Hub is connecting to broadband. Give it a minute or two to connect and the light should turn blue when the hub is ready and connected.

Flashing blue light

The Hub is working but the broadband cable isn’t connected. Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter, if needed.

Yellow light

The Hub is working but isn’t connected to the internet. Connect a device to your Hub using a cable or Wi-Fi, open a new browser window and follow the on-screen help wizard to get started.

Blue light

The Hub should be working fine. If you can’t get online, there might be a problem with your device.

The WPS Button on an EE Smart Hub

  • If this is flashing blue, it’s waiting for you to press the WPS button on your device
  • If it’s flashing red, it didn’t connect – give it a couple of minutes and try again
  • No light means that it’s connected successfully

Click here if you’re not sure what the WPS button does in the first place.

About the author

David Artiss

Works for Automattic Inc., the company behind and Tumblr. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games.

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